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Call
+37066587342
Contact
info@greta.boutique
Store info

Mon-Sun, 9am-6pm

Directions

VIlnius, Lithuania

VIlnius, Lithuania

Mon-Sun, 9am-6pm

Shipping & Returns

Lithuania - FREE OF CHARGE 

Latvia - 6.50 Euro Fee

Estonia - 7.50 Euro Fee

Rest of Europe - 15 Euro Fee

 

Estimated days of the delivery:

 Lithuania - 1-3 working days

Latvia - 2-4 working days

Estonia - 2-4 working days

Rest of Europe - 4-5 working days

Customs charges, local charges and clearance charges:

For all European countries we take the responsibility to pay all the customs charges.

Checkout:

Please note that we have multiple currencies on our website, but the Checkout will be done in EUR at the best exchange rate the system can offer.

Returns and exchanges must be made in 30 days within the date of delivery. Items must be returned in the original condition in and out. They must have all the labels attached and not be worn. 

We will send you the shipping label within few days of your request which you have to print and attach to the order package and the courier will come to pick the item as soon as possible. Once we receive the item that you wish to return, it will go through our quality check. If approved,  your payment will be returned within 14-28 days after the item was received.

We do not offer exchanges at the moment. If you would like to exchange your item, please follow the return policy.

Returns are made FREE OF CHARGE.

Important: shipping, custom charges, any additional bank charges and discount codes will not be returned, reimbursed or refunded for the returns.

Note: we reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges.

Log in on our website, go to Returns, insert the purchase reference number that you have received on your email and follow the further steps.

The same procedure applies as for the local returns and exchanges, just it might take slightly longer. 

Returns are made FREE OF CHARGE all over the world.

 

FAQ

No, Returns are Free of Charge.

We do not offer exchanges. If you would like to exchange your item, please follow the return policy.

Customs, any additional bank charges and discount codes will not be returned, reimbursed or refunded for the returns.

Log in on our website, go to Returns, insert the purchase reference number that you have received on your email and follow the further steps.

Yes, you can. With the same return & exchange policy for full price items.

We do not offer exchanges at the moment. If you would like to exchange your item, please follow the return policy.

We will refund the amount that you paid to the same credit card. 

At the moment we do not offer Cash on the Delivery option.

14 to 28 days from the day we have received the returned items.

Yes, you can if you haven’t received a confirmation that the order was picked up from Greta Boutique yet.

Once the item is received, it will go through our quality check. If it is approved, you will receive the refund in 14-28 days.

We will contact you personally to discuss further steps.